Rental Policies

Simple, straightforward rentals from start to finish

We want renting from HIY Party Rentals to be easy. Our policies are designed to make sure you know what to expect when you book, pick up, use, and return your rental equipment.

By placing an order with HIY Party Rentals, you agree to our Rental Policies and will be required to sign a Rental Agreement before your rental is finalized.

Your Rental

Pick Up & Return

HIY Party Rentals is primarily a customer pickup rental service. You'll pick up your items at the scheduled time, set them up yourself, and return them at the agreed-upon time.

Your rental period includes the time specified in your reservation. Please return all equipment on time and in the condition in which you received it.

Please keep in mind:

• Arrive during your scheduled pickup window.
• Make sure your vehicle has enough room to safely transport your rentals.
• Keep rental equipment protected during transportation.
• Return all items by the scheduled return time.
• Equipment should be returned clean, dry, and properly packed or folded when applicable.

Late returns may affect another customer's rental, so we take return times seriously.

Late Returns

A late fee of $50 per day, or portion of a day, may be charged when equipment is returned after the agreed-upon return time.

If equipment is more than 3 calendar days late, it may be considered lost, and the renter may be responsible for the replacement cost of the equipment.

Taking Care of Your Rentals

When you rent from us, you're responsible for taking reasonable care of the equipment while it's in your possession.

Please:

• Use equipment only for its intended purpose.
• Follow any instructions provided with your rental.
• Keep equipment in a safe, appropriate location.
• Protect equipment from unnecessary damage, excessive dirt, moisture, weather, or misuse.
• Do not modify, repair, or attempt to disassemble equipment beyond normal customer use.
• Keep rentals secure when they are not being used.

Some items may come with specific instructions or cleaning requirements. Please follow those instructions carefully.

Cleaning & Return Condition

We don't expect you to return everything looking brand new—but we do ask that you return our equipment reasonably clean and ready for its next rental.

Before returning your items:

• Remove food, drinks, decorations, dirt, and other debris.
• Wipe down surfaces when appropriate.
• Make sure equipment is dry before packing it away.
• Return all pieces, accessories, cords, bags, and other components that came with the rental.
• Follow any item-specific cleaning or packing instructions we provide.

Additional cleaning charges may apply if equipment is returned excessively dirty or requires cleaning beyond normal rental use.

Damage, Loss & Theft

You're responsible for the rental equipment from the time you pick it up until it is returned and accepted by HIY Party Rentals.

If equipment is damaged, lost, or stolen while in your possession, you may be responsible for the cost of repair or replacement, depending on the circumstances and extent of the damage.

This includes damage that occurs during:

• Transportation
• Setup or takedown
• Normal event use
• Storage during your rental period

We understand that accidents happen. If something goes wrong, please let us know as soon as possible. We would much rather hear from you promptly than discover a problem when the equipment comes back.

Security Deposit

A rentals require a 25% refundable security deposit.

The required deposit amount will be shown during the booking process. The deposit is separate from your rental price and is held as security for the equipment during your rental period.

When will I get my deposit back?

After you return your rentals, we will inspect the equipment.

If everything is returned on time and in acceptable condition, your full security deposit will be refunded.

If there are eligible charges for things such as damage, loss, excessive cleaning, missing equipment, or late return, those charges may be deducted from the security deposit.

If we deduct anything from your deposit, we'll let you know what the charge is and why it was assessed.

The security deposit is not a rental fee or a cleaning fee. It is refundable unless charges covered by the Rental Agreement apply.

Cancellations

We understand that plans change.

Cancel 7 or more days before pickup

If you cancel at least 7 calendar days before your scheduled pickup, you'll receive a full refund of your rental payment.

Cancel less than 7 days before pickup

Cancellations made fewer than 7 calendar days before pickup are generally non-refundable, unless otherwise approved by HIY Party Rentals or required by law.

Because your equipment has been reserved specifically for you, last-minute cancellations may prevent us from renting those items to another customer.

Severe Weather

We know Kentucky weather doesn't always cooperate with our plans!

If severe weather creates conditions that make your rental unsafe or impractical, HIY Party Rentals may offer a full refund.

Weather-related refunds are considered based on factors such as:

• The severity of the weather
• Official weather warnings or hazardous conditions
• The expected impact on your event
• The type of rental and how it will be used
• Whether safe use of the equipment is reasonably possible

Ordinary rain, temperature changes, wind, or other normal weather conditions do not automatically qualify for a refund.

If severe weather may affect your rental, please contact us as soon as possible so we can discuss your options.

Equipment Instructions

Some rentals require specific setup, operating, cleaning, or safety instructions.

When instructions are provided, renters are responsible for following them.

For example, specialty equipment such as our Ninja SLUSHi Professional comes with customer instructions covering setup, operation, cleaning, and return.

If you're ever unsure how to use something you've rented, ask us before using it. We're happy to help!

Safety & Responsibility

The person making the reservation is responsible for ensuring that rental equipment is used safely and appropriately.

You are responsible for:

• Supervising the use of equipment when appropriate
• Following manufacturer instructions
• Keeping children and guests away from equipment when necessary
• Using equipment only for its intended purpose
• Taking reasonable precautions to prevent injury or damage
• Informing your guests of any relevant safety requirements

Renters assume responsibility for the equipment while it is in their possession and agree to the responsibilities outlined in the Rental Agreement.

Insurance

HIY Party Rentals carries business insurance appropriate for our rental operations.

Our insurance helps protect our business against covered claims arising from our business operations. However, insurance coverage does not replace the renter's responsibility for the safe use, care, transportation, and return of rented equipment.

Coverage is subject to the terms, conditions, exclusions, and limits of the applicable insurance policy.

Inspect Your Rentals

We encourage you to take a quick look at your equipment when you pick it up.

If you notice damage, missing pieces, or another problem before you use the equipment, please contact us as soon as possible.

Likewise, if something becomes damaged or stops working during your rental, let us know. Promptly reporting a problem gives us the best opportunity to help.

Your Rental Agreement

Your booking is also subject to the HIY Party Rentals Rental Agreement, which contains the complete terms governing your rental.

Before your rental is finalized, you'll be required to review and sign the Rental Agreement.

In the event of a conflict between this webpage and the signed Rental Agreement, the terms of the signed Rental Agreement will control.

Questions?

We're happy to help!

If you're not sure about a rental, how an item works, whether something will fit in your vehicle, or what you'll need for your event, just ask before booking.